ITIL Service (Version 5)
Il corso ITIL Service di PeopleCert, basato su ITIL version 5, è progettato per approfondire la gestione dei servizi IT lungo tutto il loro ciclo di vita. Il corso esplora come progettare, erogare e migliorare servizi digitali orientati al valore, con attenzione a qualità, performance e soddisfazione degli utenti. La certificazione ITIL Service attesta la capacità di applicare i principi ITIL in contesti operativi, integrando pratiche di miglioramento continuo. È ideale per service manager, professionisti IT e team leader che desiderano ottimizzare l’erogazione dei servizi in ambienti complessi e dinamici.
FAQ
Sono richieste almeno una di queste due certificazioni:
– ITIL 4 Foundation
– ITIL Foundation (Version 5)
– ITIL 4 Foundation
– ITIL Foundation (Version 5)
Digital products and services
Introduction to digital products and services / The digital product and service lifecycle management activities
Discover
Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity
Design
Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity
Acquire
Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity
Build
Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity
Transition
Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity
Operate
Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity
Deliver
Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity
Support
Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity
The ITIL Product and Service Lifecycle
Managing the end-toend lifecycle / ITIL, AI and other frameworks
Introduction to digital products and services / The digital product and service lifecycle management activities
Discover
Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity
Design
Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity
Acquire
Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity
Build
Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity
Transition
Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity
Operate
Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity
Deliver
Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity
Support
Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity
The ITIL Product and Service Lifecycle
Managing the end-toend lifecycle / ITIL, AI and other frameworks
– Durata esame: 90′
– 40 Domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%
– 40 Domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%