ITIL Product (Version 5)
Il corso ITIL Product di PeopleCert, basato su ITIL version 5, è pensato per sviluppare competenze nella gestione dei prodotti digitali all’interno del framework ITIL. Il corso approfondisce come definire, sviluppare e migliorare prodotti e servizi, con un focus su valore, ciclo di vita e collaborazione tra team. La certificazione ITIL Product attesta la capacità di applicare i principi ITIL in contesti orientati al prodotto, integrando pratiche Agile e DevOps. È ideale per product manager, professionisti IT e team leader che vogliono ottimizzare la gestione dei prodotti digitali in ambienti dinamici.
FAQ
Sono richieste almeno una di queste due certificazioni:
– ITIL 4 Foundation
– ITIL Foundation (Version 5)
– ITIL 4 Foundation
– ITIL Foundation (Version 5)
Digital products and services
Introduction to digital products and services / The digital product and service lifecycle management activities
Discover
Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity
Design
Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity
Acquire
Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity
Build
Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity
Transition
Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity
Operate
Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity
Deliver
Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity
Support
Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity
The ITIL Product and Service Lifecycle
Managing the end-toend lifecycle / ITIL, AI and other frameworks
Introduction to digital products and services / The digital product and service lifecycle management activities
Discover
Key concepts and practices of the ‘discover’ activity / Steps and outputs of the ‘discover’ activity / Success factors and metrics of the ‘discover’ activity
Design
Key concepts and practices of the ‘design’ activity / Steps and outputs of the ‘design’ activity / Success factors and metrics of the ‘design’ activity
Acquire
Key concepts and practices of the ‘acquire’ activity / Steps and outputs of the ‘acquire’ activity / Success factors and metrics of the ‘acquire’ activity
Build
Key concepts and practices of the ‘build’ activity / Steps and outputs of the ‘build’ activity / Success factors and metrics of the ‘build’ activity
Transition
Key concepts and practices of the ‘transition’ activity / Steps and outputs of the ‘transition’ activity / Success factors and metrics of the ‘transition’ activity
Operate
Key concepts and practices of the ‘operate’ activity / Steps and outputs of the ‘operate’ activity / Success factors and metrics of the ‘operate’ activity
Deliver
Key concepts and practices of the ‘deliver’ activity / Steps and outputs of the ‘deliver’ activity / Success factors and metrics of the ‘deliver’ activity
Support
Key concepts and practices of the ‘support’ activity / Steps and outputs of the ‘support’ activity / Success factors and metrics of the ‘support’ activity
The ITIL Product and Service Lifecycle
Managing the end-toend lifecycle / ITIL, AI and other frameworks
– Durata esame: 90′
– 40 Domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%
– 40 Domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%