ITIL Managing Professional Transition (Version 5)
Il corso ITIL Managing Professional Transition (version 5) di PeopleCert è pensato per i professionisti già certificati ITIL 4 Managing Professional o ITIL v3 Expert che desiderano aggiornare rapidamente le proprie competenze alla nuova versione del framework. Il corso integra i contenuti di ITIL Product, ITIL Service e ITIL Experience, approfondendo il ciclo di vita di prodotti e servizi digitali, l’esperienza degli stakeholder, l’AI governance e l’integrazione con DevOps.
Per ottenere la designazione di ITIL Managing Professional Transition è necessario superare con successo due esami: ITIL Transformation (Version 5) e ITIL Managing Professional Transition – Product, Service, Experience (Version 5).
FAQ
Per poter ottenere la certificazione è necessario essere in possesso di una delle due designazioni:
– ITIL 4 Managing Professional
– ITIL v3 Expert
– ITIL 4 Managing Professional
– ITIL v3 Expert
1. Key ITIL terms and definitions
Key concepts of ITIL / Introduction to digital products and services / The ITIL Product and Service Lifecycle management activities / Key concepts of experience
2. The value chain activities
Key concepts and practices / Execution steps and outputs / Success factors and metrics / Managing the end-to-end lifecycle
3. ITIL Experience
Experience and the ITIL Four Dimensions /Experience in the ITIL Product and Service Lifecycle / Key concepts of experience capture / Experience evidence / Service relationships, agreements, and journeys / Organizations / Stakeholders / Digital experience improvement
4. ITIL and AI
AI Governance / Use of AI within the ITIL context
6. ITIL and other frameworks
ITIL and DevOps / ITIL & PRINCE2
Key concepts of ITIL / Introduction to digital products and services / The ITIL Product and Service Lifecycle management activities / Key concepts of experience
2. The value chain activities
Key concepts and practices / Execution steps and outputs / Success factors and metrics / Managing the end-to-end lifecycle
3. ITIL Experience
Experience and the ITIL Four Dimensions /Experience in the ITIL Product and Service Lifecycle / Key concepts of experience capture / Experience evidence / Service relationships, agreements, and journeys / Organizations / Stakeholders / Digital experience improvement
4. ITIL and AI
AI Governance / Use of AI within the ITIL context
6. ITIL and other frameworks
ITIL and DevOps / ITIL & PRINCE2
Per ottenere la designazione di ITIL Managing Professional Transition (version 5) è necessario superare con successo due esami:
ITIL Transformation (Version 5):
– Durata: 90′
– 40 domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%
ITIL Managing Professional Transition – Product, Service, Experience (Version 5):
– Durata: 120′
– 60 domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%
ITIL Transformation (Version 5):
– Durata: 90′
– 40 domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%
ITIL Managing Professional Transition – Product, Service, Experience (Version 5):
– Durata: 120′
– 60 domande
– Scelte Multiple
– Libro aperto
– Pass Mark: 70%